Crucial Document Submission Notice
Please do not email copies of government passports, travel documents, birth certificates, or sensitive financial statements over regular email. All sensitive documentation must be submitted exclusively through the authorized, encrypted CaseEasy360 Client Portal.
1. Introduction & Regulatory Framework
TrueQuest Immigration Consulting Canada ("TrueQuest", "we", "us", or "our") is a professional Canadian immigration consulting firm. Our practice is licensed and regulated under the College of Immigration and Citizenship Consultants (CICC). We adhere strictly to the CICC Code of Professional Conduct and Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website, initial online assessments, consultation bookings, and the CaseEasy360 client portal.
2. Information We Collect
Depending on the nature of your interaction with us, we may collect the following categories of information:
- Contact & Identification Data: Full legal name, email address, telephone number, mailing address, date of birth, country of citizenship, and country of current residence.
- Immigration & Eligibility Profile: Educational credentials, employment history, official language test scores (IELTS, CELPIP, TEF, TCF), marital and family status, Canadian relatives, and travel history relevant to Canadian immigration pathways.
- Billing & Payment Data: Transaction histories, consultation fees, and payment receipt confirmations. (Credit card numbers are processed through PCI-compliant payment gateways and are never stored on our servers).
- Technical Data: IP address, device type, browser specifications, and referral sources collected automatically for security, performance optimization, and fraud prevention.
3. Purpose & Lawful Basis for Processing
We collect and process your personal information solely for the following legitimate purposes:
- Evaluating your background to assess preliminary eligibility across Canadian immigration programs (Express Entry, Provincial Nominees, Family Sponsorship, Work & Study Permits).
- Scheduling and conducting strategy consultations.
- Providing formal professional immigration representation under an executed Retainer Agreement.
- Communicating file status, deadlines, submission updates, and administrative notifications.
- Complying with regulatory obligations established by the CICC and Canadian law.
4. CaseEasy360 Case Management & Data Security
TrueQuest utilizes CaseEasy360, an enterprise-grade digital immigration case management platform. CaseEasy360 employs 256-bit SSL encryption for data in transit and AES-256 encryption for data at rest. Access to client files is restricted strictly to authorized consulting personnel who require access to handle your file.
We maintain rigorous administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, collection, use, disclosure, copying, modification, or disposal.
5. Disclosure to Third Parties
We do not sell, rent, trade, or commercially barter client personal data under any circumstances. We may disclose your information strictly under the following conditions:
- Canadian Government Authorities: When retained to represent you, information is submitted to Immigration, Refugees and Citizenship Canada (IRCC), Canada Border Services Agency (CBSA), Employment and Social Development Canada (ESDC), or provincial immigration ministries, strictly in accordance with your signed authorization.
- Authorized Service Providers: Secure technology partners supporting case management (CaseEasy360), scheduling, and encrypted communications who are bound by confidentiality covenants.
- Legal & Regulatory Mandate: When compelled by law, court order, subpoena, or professional audit mandated by the CICC.
6. Retention of Client Records
Under CICC regulatory requirements, regulated immigration practitioners must retain client files for a mandatory period (typically a minimum of seven years following file closure). After the mandatory retention period expires, files are securely destroyed in accordance with Canadian data disposal standards.
7. Your Rights Under PIPEDA
Under Canadian privacy laws, you have the right to request access to the personal information TrueQuest holds about you, request corrections to inaccurate or incomplete information, withdraw consent for communications, and inquire about our data handling procedures.
8. Cookies & Analytics
Our website uses cookies to ensure seamless navigation, remember preferences, and analyze site performance. You can configure your browser to decline cookies, though some features may require cookies to function correctly.
9. Privacy Officer Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our designated Privacy Officer:
- Email: info@truequestconsulting.ca
- Address: 201-15350 Croydon Drive, South Surrey BC V3Z 1H4, Canada
- Hours: Monday – Friday: 9:00 AM – 5:00 PM PST